More than 50 Kenya Airways passengers were left stranded, angry and frustrated for several hours at the J.F. Kennedy International Airport in New York on Tuesday night.
According to K24 Digital, the travelers had booked a Kenya Airways flight to Jomo Kenyatta International Airport (JKIA) in Nairobi, but were forced to stay at the JFK Airport for more than six hours. The passengers had already boarded the flight when an announcement was made that there was a problem with the aircraft’s door and could not close properly.
More than 50 Kenya Airways passengers were on Tuesday night left stranded at the John F. Kennedy International Airport in New York. pic.twitter.com/69P3eYiE01
— K24 TV (@K24Tv) December 18, 2019
The announcer asked some passengers to alight to avoid incidents, with KQ promising them an alternative flight, an extra $500 and food as they waited for another plane.
“We were at JFK in New York and the flight was supposed to leave at 1 pm. We sat in the flight for about one-and-a-half hours when we were told that 58 people were required to leave, at about 3 pm, the last person left. We were told we would be given food but we went without any offer of food or water from 11 am till 9 pm, which is around the time we left,” a passenger, Grace Wacuka, told K24 Digital.
The incident comes just weeks after KQ celebrated one anniversary since the launch of nonstop flights between Nairobi and New York.